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- The Thursday Accrual: January 08, 2026
The Thursday Accrual: January 08, 2026
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01/08/2026
Get the investor view on AI in customer experience
Customer experience is undergoing a seismic shift, and Gladly is leading the charge with The Gladly Brief.
It’s a monthly breakdown of market insights, brand data, and investor-level analysis on how AI and CX are converging.
Learn why short-term cost plays are eroding lifetime value, and how Gladly’s approach is creating compounding returns for brands and investors alike.
Join the readership of founders, analysts, and operators tracking the next phase of CX innovation.
Accountants Gone Wild
Accounting & Business Services Going Through Labor Shortages
Private sector employment grew 41,000 jobs in December, with pay up 4.4% year-over-year, led by education, health, and leisure services. Professional and business services, including accounting, lost 29,000 jobs despite labor shortages and slower job switching.
Small and medium businesses are driving most gains, while goods-producing industries are falling slightly. ADP economist Nela Richardson noted overhiring way back 2023–2024 and said AI may help offset accounting labor shortages, though unevenly instead of hiring people.
Cool Accounting Facts!
What toppled Chicago’s most feared gangster — bullets or ledgers?
The notorious gangster who ruled Chicago wasn’t caught for bootlegging or murder — he was convicted for tax evasion. IRS agent Frank J. Wilson and his team followed money prints, tracking Capone’s gambling profits, hidden bank accounts, and lavish lifestyle.
In 1931, Capone faced 22 counts of tax evasion and 11 years in federal prison. The irony? The man who bribed officials and dodged the law for years was stopped by ledgers instead.
Lesson for accountants: Crime might pay… but accounting always wins.
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Numbers Don’t Lie
9th Circuit Denies Rehearing Appeal on Trump’s Federal Layoffs
The 9th Circuit denied rehearing Trump’s February 2025 Executive Order 14210, directing large-scale federal layoffs. Federal unions claim it exceeds presidential authority and violates the APA, while panels allowed discovery of agency layoff plans, rejecting privilege claims.
Discovery continues in district court, including OMB Director Russell Vought and former agency head Elon Musk. Judges stressed the need for evidence, though dissent warned it weakens protections. The court will now assess the legality of the agency-specific layoff plans.
Twitter Showdown
“Spreadsheets & Survival”
Accountant 1: “Coffee or spreadsheets first?”
Accountant 2: “Why not both… and panic later?”
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